Who can register for CU Health?

If you are an employee of an organisation who has partnered with CU Health, then you will be eligible to register for CU Health services. If you would like to find our if you are eligible, please contact your HR representative or contact support@cuhealth.com.au.

How do I register for CU Health?

If your organisation has registered for CU Health, you should have received an email from CU Health addressed to your work email. Within that email is a registration link to complete your registration.

I can’t find my registration email, what should I do?

Please email support@cuhealth.com.au and we can send you a new link.

I was told I would receive a registration email, but I have not received it. What should I do?

If you are expecting a registration email and have not yet received it, please check your junk inbox first. If it is not in there, email support@cuhealth.com.au.

My registration link isn’t working, what do I do?

If your registration link isn’t working, please email support@cuhealth.com.au, and we will provide you with an updated link to complete your registration.

What do I do if I don’t want to use my work email?

You are able to nominate a different email address. However, this will only change where you receive CU Health communications. Your username will continue to be your work email address.

I changed my preferred email address, will this change my username?

This will not change your username. Your username will remain your work email address.

Do I need an alternate email address?

No, you do not need to change your email address. You can continue to receive all CU Health communications to your work email address.

Why do you need my phone number?

As healthcare providers, it is vital to have as many means of communication with our members as possible, so that we are able to get in touch with you for any emergencies or urgent clinical matters. If you would like to discuss this further, please contact support@cuhealth.com.au.

I haven’t received my mobile verification code, what do I do?

If you are still on the phone verification screen, please select “resend code”. If you don’t receive the verification code again, double check you entered the correct phone number. If the problem persists, please get in touch with support@cuhealth.com.au.

My password won’t save, what do I do?

To support the privacy and security of our members and services, we have strict password requirements. Our passwords must include the following; 10 letters, 1 upper case letter & 1 special character (confirm). If your password fulfils that criteria and it still won’t save, please contact support@cuhealth.com.au.

I have some questions about the Terms of service and the privacy policy, who should I contact?

Please get in touch with support@cuhealth.com.au if you have any questions about either policy.