Why do I need to complete your profile?

As a certified Healthcare provider, CU Health is legally required to collect information on our members. We only ask for you to provide what is the minimum requirement in order to complete your profile.

How do I complete my profile? What are the steps?

In order to complete your CU Health profile, you need to follow the Profile setup wizard. The wizard contains the following fields;

• Contact Details
• Address information
• Medicare Information
• Emergency Contact and Next of Kin

Why is my profile only showing as 40%? And showing as incomplete?

When you enter your dashboard for the first time, you will see your profile as having a completion level of 40%. The happens when there is outstanding information required to enable you to utilise CU Health services.

Do I need a Medicare card to complete my profile?

If you are an Australian resident, you will need to enter your Medicare card. However, if you do not have a Medicare Card, you do not need one to utilise the CU Health services.

Can I use CU Health if I am not an Australian resident or citizen?

Yes, you can utilise CU Health services if you are not from Australia, are not an Australian resident, or do not have a Medicare Card. Without a valid Medicare card, you will not be able to receive a script for medication.

I need help with my profile, what do I do?

If you have any questions regarding your profile, please reach out to support@cuhealth.com.au.

Who should I have as my emergency contact?

Your emergency contact should be someone who is close to you, such as a partner or relative, who we could call in a health-related emergency.

Why do I need to provide an emergency contact or next of kin?

If GP and/or Heath Coach to contact you via telephone for urgent clinical results/in case of an emergency, they will attempt to contact your nominated Next of Kin (NOK) or Emergency Contact. Please ensure your NOK/Emergency contact’s telephone number is up to date. You can update your details via your CU Health dashboard.

Why do I need to provide a mailing address?

As part of your care, if the GPs and/or Health Coaches are not able to get in touch with you via phone or email for urgent or clinically significant results, we will send you a registered letter detailing the significance of your result and the importance of follow-up.

Please ensure your mailing address is up to date. You can update your details via your CU Health dashboard.

If any of my information changes, how can I update my profile?

It is very important that when any of your information changes, you update your CU Health profile. You can do this by logging into your CU Health Dashboard, and then clicking on the person Icon in the top right-hand corner, then select profile. This will take you to the overview of your information and you can edit any of it by clicking on the small pencil icon in the top right.

Do I need to add my weight and BMI to my profile?

It is not compulsory to enter your weight and BMI, however, this data is highly valuable in a healthcare setting and will support your HCPs in providing comprehensive care. You can also use the dashboard to monitor these figures and establish trends.  Your HCP can speak to you in more detail around the importance of these data sets.