What is the difference between an EAP and CU Health?
An Employee Assistance Program (EAP) is a work-based intervention program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance.
Traditionally, EAPs have assisted workers with issues such alcohol or substance misuse. Today, EAPs cover a much broader range of issues from child or elder care, relationship challenges, financial or legal problems, wellness matters, and workplace violence. The primary focus of an EAP has been mental health and serviced over telephone.
CU Health provides multi-disciplinary health and wellbeing services focussed not only on mental health, but on health care in its entirety. It can be described as the next evolution of work-place healthcare.
We believe the best model of care is one that combines clinical expertise with personalised empathetic and confidential care. Your employees are looked after by a dedicated team of healthcare professionals, including GPs, Psychologists, Performance Coaches, Dietitians and Health Coaches, who work collaboratively to achieve sustainable improvements in mental and physical wellbeing.
CU Health offers telehealth appointments, on any device, and accommodates the employees HCP of choice for their appointments.
What are the CU Health operating hours?
The CU Health operating hours are from 9am to 5pm, Monday to Friday (AEST).
Can I use CU Health services for my family?
CU Health services are for the employee only, as a member of CU Health. Under limited circumstances you may be able to have a family member or support person join you during your consultation, provided expressed consent has been obtained prior to the consultation.
Is there a limit on the number of appointments I can book?
No, there is no limit to the number of appointments you can have with your Health Care Team. We encourage you to be proactive in your healthcare and support this by offering as many appointments as required.
How can I make a suggestion or raise a concern?
We value our members, and any feedback is greatly appreciated. CU Health takes all complaints very seriously. If you would like to make a suggestion or complaint regarding CU Health and our services, you can get in touch either via emailing support@cuhealth.com.au or calling 1300 CU HEALTH.