Members who engage healthcare services by way of their employer

We understand that schedules can change, and we strive to accommodate all of our members. To ensure that we can provide the best care and availability to all of our members, we have implemented the following policy:

Appointment Cancellation:

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
• Appointment rescheduling or cancellation can be made via your online portal.

No-Show or Late Cancellation:

• The non attended or cancelled appointments within 24 hours costs are passed onto your employer and is reflected in de-identified reporting to them. However, we have implemented a three-strike policy for members that do not adhere to this policy.
• If a member fails to attend an appointment or cancel within 24 hours 3 times, they will be locked out of the member portal and no longer be provided healthcare services by CU Health.
• If access is required again, the member will need to contact the appropriate member within their organisation to seek approval for services to continue.

More information:

• We understand emergencies can occur. If you have an extenuating circumstance, please contact support@cuhealth.com.au within 4 hours of the appointment that proceeded to discuss further.

Healthy Weight Program in partnership with Chemist 2 U

We understand that schedules can change, and we strive to accommodate all of our members. To ensure that we can provide the best care and availability to all of our members, we have implemented the following policy:

Appointment Cancellation:

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
• Appointment rescheduling or cancellation can be made via your online portal.

No-Show or Late Cancellation:

• If you do not attend your scheduled appointment and fail to cancel at least 24 hours in advance, a $50 fee will be charged to your credit card by Chemist 2 U whom have your payment information stored on file.

Third-Party Processing:

• By scheduling an appointment with us, you agree that the $50 fee will be processed by Chemist 2 U using the credit card information provided at the time of registering via their website.

More information:

• We understand emergencies can occur. If you have an extenuating circumstance, please contact healthysupport@cuhealth.com.au within 4 hours of the appointment that proceeded to discuss.
• If you have any enquiries in relation to your billing account, please contact support@chemist2u.com.au

Members who engage healthcare services under a PAYG model

We understand that schedules can change, and we strive to accommodate all of our members. To ensure that we can provide the best care and availability to all of our members, we have implemented the following policy:

Appointment Cancellation:

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
• Appointment rescheduling or cancellation can be made via your online portal.

No-Show or Late Cancellation:

• If you do not attend your scheduled appointment and fail to cancel at least 24 hours in advance, the cost of the consultation will be charged to your credit card that you put down at the time of your booking.

More information:

• We understand emergencies can occur. If you have an extenuating circumstance, please contact support@cuhealth.com.au within 4 hours of the appointment that proceeded to discuss further.