Cancellation Policy

To manage our healthcare professional’s time and allow us to provide the best healthcare to all members,  we have implemented a three-strike policy before charging any cancellation fees.

We understand, at times late cancellations and missed appointments are unavoidable, so for the first three (3) times that you cancel or reschedule your appointment within 3 hours of the appointment time or simply forget to attend, we will waive the fees.

However, from the 4th time onwards, a $50+GST fee will be processed to the default payment method on file.

To request further information or to dispute a charge please contact our Member Support Team on